Automation has the ability to transform society for the better. Every day I see a powerful impact it can have, revolutionising the way business and everyday tasks are done, saving time, money and delivering game-changing economics. It will...

Imperative urgency is the need of the hour in today’s rapid paced world. You want everything at a click of your finger. Your boss wants the work done urgently, your clients need the work done urgently, you want to do the work urgently and...

In an era where consumers are spending more and more time on their smartphone it should not come as a surprise that more and more brands are exploring advertising on apps where the eyeballs are increasingly shifting. However, the topic of mobile...

Talent Management Suites (TMS), aka Talent Management Systems, are becoming the most important part of Human Resources Technology. Their value to the organizations increases everyday as talent wars escalate. TMS were created and made possible by...

India is a land of dispari­ties. Arguably nothing is as noteworthy among the disparities as the unequal distribution of wealth and priviledge, and the skewed availability of critical services like healthcare to citizens. Access to quality...

Choose a job you love, and you will never have to work a day in your life.” – Confucius The world is evolving fast – in its culture, technology, social interactions and even banking. Choosing a career is not just about a job...

In terms of investment in technology in US, Indian IT industry is predicted to see an upturn in the upcoming year. NASSCOM also is standing by their previous assessment regarding 7 to 8 per cent export growth for the Indian IT industry as a whole....

Our exciting and lifelong study of Indian consumers began about forty years ago, when we began our careers as freshly minted MBAs from IIM Calcutta in a market research agency in Mumbai. Back then, India was economically anaemic, inward-looking,...

Hospitality bandwidth is usually a delicate balance of resource conservation and business needs, with the guest experience always pulling between the two. The answer is quite simple: we need more bandwidth.   The challenge, of course, is...

Excellent customer service is vitally important in all businesses. The customer is important because without the customer most businesses would not exist. Potential customers often have many choices for places and services in/on which to spend...